Benefits of Integrating Your NPS with Your CRM

“How likely are you to recommend us?” You’ve probably been asked this question each and every time you’ve purchased something. Word-of-mouth referrals are a top source of lead generation, particularly for service-oriented businesses like fitness centers and health clubs. This customer feedback is common in today’s competitive marketplace. One type of such feedback is Net […]

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Supercharge your Sales Efficiency with HubSpot Sequences & Workflows

What HubSpot tools are in your sales team’s arsenal? Are you currently using tasks as your main way to track your sales reps’ follow up? How many overdue tasks do you have in your account? (A lot, I know!) Are you using HubSpot templates to follow up with your prospects? If so, you are creating […]

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What are the top 3 enterprise-level CRM vendors?

A CRM system is now at the core of every growing business to create a great customer experience for health club members and prospective members. CRM’s organize customer and prospect data and also serve to manage customer relationships & communication. In 2018, we found CRM usage increased from 56% to 74%.* Are you currently using […]

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General Overview for Setup – Salesforce & HubSpot

CRM Portal Setup When you first get a portal or account setup for either HubSpot or Salesforce, upon login it looks rather…bare ? (see the shocking results below!) Tada! (…WTH do I do with this?)   Even though it looks pretty empty, not to worry, it is part of the process. There is a lot […]

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Top 5 Common Mistakes – All Solved by a CRM System

Gym & Fitness Club Process Issues solved with a CRM system:  Reliance on excel spreadsheets to track & handle leads. This could include a shared local document or internal file share system. Time-intensive, repetitive manual steps & data entry. Time = $$$!  Heavy reliance on email collaboration between sales team & other departments vs. a […]

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